Delivery & Return

Shipping and Returns

1) Shipping your package

Packages are usually shipped within 2 days after receipt of payment. They are shipped via Colissimo or Mondial Relay with a tracking number and delivered without signature. Regardless of the delivery method chosen, we send you a link to track your package online.

Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend that you group all your items into one order. We cannot group two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special care is taken with fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

The company VINAdemi undertakes to deliver the products purchased on its site in the geographical area defined in article 2 of these general conditions of sale.

The products are delivered to the address indicated by the customer on the order form.

The products cannot be delivered to addresses such as PO boxes, university campuses, military barracks, hotels where it is not always possible to deliver the package in person.

On the date the package is shipped to the customer, VINAdemi sends a “shipping notice” email to the customer.

Any order will only be shipped after receipt of the full invoice amount.

Shipping costs are calculated when you validate your basket.

2) Reception

From the receipt of the goods by the customer, the burden of the risks of loss and deterioration of the goods sold as well as any damage they may cause is transferred to the customer who must therefore ensure the proper conservation of these goods.

It is the customer's responsibility to ensure, in particular with regard to the essential characteristics of the goods ordered, that access to the goods ordered at their destination is possible with human resources.

The delivery note provided by the carrier, dated and signed by the customer upon delivery of the product will constitute proof of transport and delivery. Therefore, upon delivery by parcel relay or Colissimo, VINAdemi asks the customer to check the condition of the products delivered before signing the acknowledgement of receipt of the package. The customer must check the content, conformity and condition of the product(s). The customer agrees to carry out a complete check upon receipt.

If he notices any anomalies, he must refuse delivery of the products or issue handwritten, precise, dated and signed reservations on the delivery slip.

These reservations must be confirmed with the transport service provider (Mondial Relay or Colissimo) by registered letter with acknowledgment of receipt within three working days following delivery of the products. A copy must be sent to VINAdemi.

3) Delay in delivery

Delivery times are given as an indication. Exceeding the delivery time will not give rise to any refund or cancellation of the order if the product is delivered within 30 working days from the date of order confirmation.

4) Returns

If you notice a breakage related to delivery or half a bottle is corked, contact us quickly so that we can send you a return label and we will exchange the half bottle upon receipt of your shipment.